Privacy policy

PRIVACY POLICY (Updated with Carla Training Ltd details)

Privacy Policy for Tropocollagen.co.uk

This Privacy Policy explains how Carla Training Ltd (“we”, “us”, “our”) collects, uses and protects your personal data when you visit or make a purchase on tropocollagen.co.uk.

1. Who We Are

Carla Training Ltd
Company Registration Number: 12628116
UTR: 4175626177
VAT Number: GB349192965
Registered Address:
Unit 4 City Limits
34 South Parade
Morley
LS27 8FE
United Kingdom

We act as the Data Controller for the information you provide to us.

2. Information We Collect

Information you provide directly:

  • Name and surname

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely through payment providers)

  • Order information

  • Any messages sent through contact forms or email

Information collected automatically:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data

  • Usage data and analytics generated by Shopify

3. How We Use Your Personal Data

We use your personal data to:

  • Process and fulfil your orders

  • Handle payments, refunds and order confirmations

  • Contact you regarding your purchase

  • Answer enquiries submitted through the website

  • Improve website performance and security

  • Prevent fraud

  • Comply with tax and accounting obligations

We never sell your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your information based on:

  • Contract – to process your order

  • Legitimate interest – website analytics, fraud prevention

  • Legal obligation – tax and accounting requirements

  • Consent – if you subscribe to marketing communications

5. Sharing Your Personal Data

Your data may be shared only with trusted service providers such as:

  • Shopify (website hosting and store platform)

  • Payment processors (PayPal, Stripe, Clearpay, etc.)

  • Delivery services (Royal Mail, couriers)

  • IT and security providers

  • Accountants or bookkeeping services

These organisations receive your data only to perform essential services.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Ensure proper website functionality

  • Improve the shopping experience

  • Analyse website traffic

  • Enhance Shopify security features

You may adjust cookie settings in your browser at any time.

7. International Data Transfers

Some personal data may be transferred outside the UK (e.g., Shopify servers).
All transfers comply with UK GDPR and use approved safeguards.

8. Data Retention

We retain:

  • Order and transaction data: 6 years (required by UK tax law)

  • Contact enquiries: for as long as needed to respond

  • Marketing data: until you unsubscribe

9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion (“right to be forgotten”)

  • Request restriction of processing

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:
📧 [tu podasz swój email sklepu – mogę wstawić jak powiesz który]

10. Security

We use secure hosting, encryption and access controls to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:

Carla Training Ltd
Unit 4 City Limits
34 South Parade
Morley, LS27 8FE
United Kingdom
📧 Email: info@tropocollagen.co.uk