Terms of service

TERMS OF SERVICE 

Tropocollagen.co.uk – operated by Carla Training Ltd

Effective date: [you may insert today’s date]

Welcome to tropocollagen.co.uk. These Terms of Service govern your use of our website and the purchase of products from Carla Training Ltd. By accessing the site or placing an order, you agree to these Terms.

1. Company Information

Carla Training Ltd
Company Registration Number: 12628116
VAT Number: GB349192965
Registered Address:
Unit 4 City Limits, 34 South Parade, Morley, LS27 8FE, United Kingdom
Email: info@tropocollagen.co.uk

2. Use of the Website

By using this website, you confirm that:

  • You are at least 18 years old.

  • You will not misuse the site, attempt to interfere with its security, or use it for fraudulent activities.

  • You will provide accurate information for orders and account details.

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We provide accurate descriptions and images of all products; however:

  • Colours, packaging and appearance may vary slightly.

  • All products are sold unopened and sealed for safety and hygiene reasons.

  • Products must be used according to professional guidelines.

We are not responsible for improper use or storage of the products.

4. Pricing & Payment

  • All prices are displayed in GBP (£).

  • Prices may change at any time without notice.

  • Payments are processed securely through approved payment gateways (e.g., Stripe, PayPal, Clearpay).

  • You agree to provide accurate billing and shipping information.

Suspicious or fraudulent transactions may be declined.

5. Order Acceptance

Placing an order does not guarantee acceptance.
We may cancel an order if:

  • the product is out of stock,

  • payment cannot be verified,

  • shipping restrictions apply,

  • suspicious or fraudulent activity is detected.

If an order is cancelled, you will be notified and refunded.

6. Shipping & Delivery

Please refer to our Shipping Policy for detailed information.

By placing an order, you acknowledge that:

  • Delivery times are estimates, not guarantees.

  • You are responsible for providing a correct and complete delivery address.

  • Delays caused by couriers are outside our control.

7. Returns & Refunds

Returns must comply with our Return & Refund Policy, which forms part of these Terms.

Key points:

  • Only unopened, unused, sealed products are eligible.

  • Return requests must be submitted within 14 days.

  • We cannot accept returns of opened or used items for hygiene reasons.

  • Faulty or damaged items must be reported within 48 hours.

8. Intellectual Property

All content on this site—including text, logos, graphics, product descriptions, images, and design—is the intellectual property of Carla Training Ltd or its licensors.

You may not copy, modify, reproduce or distribute any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by UK law:

  • Carla Training Ltd is not liable for indirect, incidental or consequential damages.

  • We do not guarantee uninterrupted or error-free access to the website.

  • Product results may vary depending on individual use and technique.

  • We are not responsible for misuse of products outside recommended professional guidelines.

Nothing in these Terms excludes liability for fraud or personal injury caused by negligence.

10. Third-Party Services

This website may use third-party tools, applications and payment processors.
By using them, you agree to their individual terms and privacy policies.

We are not responsible for third-party failures, outages or errors.

11. Personal Data

Your personal data is handled in accordance with our Privacy Policy.

By using this site, you consent to the processing of your data as described in the Privacy Policy.

12. Prohibited Uses

You may not use the website for:

  • illegal activities

  • violating laws or regulations

  • uploading malware or malicious code

  • collecting personal information of others

  • interfering with security features

  • harming or attempting to harm the operation of the website

13. Changes to Terms

We may update these Terms at any time.
The latest version will be posted on this page with an updated effective date.

Continued use of the site constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved through the courts of England and Wales.

15. Contact Information

For questions regarding these Terms:

📧 info@tropocollagen.co.uk
Carla Training Ltd
Unit 4 City Limits
34 South Parade
Morley
LS27 8FE
United Kingdom